Delivery Information

Our selected Carbon Neutral couriers are DHL & UPS for standard delivery.

Parcelforce & XL Arrow for Extra Large items & 2-man deliveries.

Standard delivery -  3-5 working days delivered using DHL

Large Items - 5-10 working days* delivered using UPS

1 Man delivery - 14 working days delivered using Parcelforce/Arrow XL 

2 Man delivery – 14 working days delivered using Parcelforce/Arrow XL

 We only deliver to UK mainland at the moment.

Please allow up to 10 days for busy periods and public holidays.

Only Monday-Friday are classed as working days.

If you order multiple items, we will group these together and send them as single delivery to help reduce our Carbon footprint.

Orders will be sent to the delivery address that you specify when you order. We cannot take responsibility if this address is incorrect. We ask for a phone number at checkout, which is passed to the courier, should they have trouble finding your address and need to contact you. You can add to an order if it has not been shipped by emailing

For all fragile, large & heavy items delivered by our couriers, please make sure to fully check the product and/or check that you are fully satisfied with it and that it's suitable, before asking our courier to remove the packaging, as we will be unable to send you spare packaging and we cannot accept any large items to be returned without their packaging.

All delivery charges are subject to change and our Customer Service team will contact you before despatching your parcel should this be the case. All prices charged are in GBP

You can request during the order process that your parcel is left with a neighbour or in a safe place.

Please note the courier will be selected depending on the size of your parcel/order and location.

Please note for large orders, delivery cost will be weight and size dependent, so we do reserve the right to contact you regarding an increase in the price and to take additional payment if required. If you are placing a large order, please email us with all the items you would like to purchase with your delivery address and we will send you a shipping quote.

Direct Despatch for our Larger Items

Some of our items are sent to you directly from the manufacturer, not by our own courier. This information will appear on the “Delivery” tab on the product page if applicable.

Larger items are delivered within 14 working days

For larger items, the manufacturer’s delivery team will contact you to arrange a convenient date for delivery.

When your item arrives please check it carefully, as once signed for we cannot replace it.

If you are not satisfied with the condition on arrival, please do not sign to accept the parcel and contact our Customer Service team immediately